Register return
What are the exceptions to returns?
Not all our products can be returned to us. You understand that you cannot return the following products:
- Hygiene items that cannot be exchanged, such as in-ear headsets, with opened packaging or broken seals.
- Items manufactured according to customer instructions (custom items). Cancellations of orders with custom products, which have already been (partially) manufactured in the process, are also not accepted.
- Items that are delivered digitally and specially manufactured for the customer, such as warranty extensions.
For software and products that cannot be returned for hygienic reasons, it is important that not only the packaging must be intact, but also seals on the packaging.
What if I have received the wrong product?
Pass this directly to our customer service and we will ensure that you receive the correct order as soon as possible.
Do I have to pay for the return of my product?
Returning orders is always at your own expense. We also have to charge a 25% restocking fee on the sales price.
I cannot register my order for return, is that correct?
With us it is possible to register your order for return up to 14 days after delivery. After this, the trial period has unfortunately expired, so you can only register a repair.
I do not have an account with you, can I register my return online?
You can do this easily and quickly via email.
Contact our RMA department directly.
Rather direct contact? Call our experts +44 84 3378 0031