Complaints and suggestions

What if I want to file a complaint?

Then we start by saying sorry! We think your satisfaction is very important, but unfortunately we also sometimes make a slip. We take complaints very seriously and do everything we can to help you.

How to proceed?

We are of course happy to help you. Please contact our customer service. You will receive a substantive response from us within 5 working days.

Not satisfied with the answer? Send a message to our Customer Service Manager. You can reach him by e-mail or write a letter to the address below. You will receive a substantive response from us within 5 working days.

Bravour
Attn. Customer service manager
De Rijn 7c
5684 PJ Best
The Netherlands

How do I cancel my order?

You do this via our customer service. Cancellation is only possible if your order has not yet left our warehouse, so please contact us as soon as possible. Has your order already been shipped? Contact our RMA department directly.