Question 1

What are the shipping costs?

Accepted Answer

The delivery costs depend on the order value.
The exact shipping costs will be calculated during the checkout process.

Question 2

When will my order be delivered?

Accepted Answer

The time of delivery depends on when we have received the order. In most cases this is already the next working day. We always state the expected delivery time on the product page, above the big green button.

For the products that are in stock, ...

Question 3

Can I pick up my package at a parcel point?

Accepted Answer

Unfortunately, you cannot have parcels delivered to a parcel point. This has to do with the size of shipments and the choice of business carriers. They do not currently offer these options, which means that a delivery must always take place at a physical ...

Question 4

Can I choose a time slot for the delivery of my product?

Accepted Answer

Unfortunately, this is not yet possible with us, because we have opted for business carriers. Due to the size and scope of these shipments, the driver determines his own route every day. This makes it impossible to choose a time slot.

Question 5

Can I choose my preferred carrier myself?

Accepted Answer

You cannot choose a carrier yourself. We try to ship our products as well and efficiently as possible, so that the choice of the carrier depends entirely on the order and its size. We use the carriers DHL and UPS.
We also deliver daily orders with our...

Question 6

Can I have my order delivered on a specific date?

Accepted Answer

Yes, we can deliver your order on a specific date. You cannot select this preference online yourself, please contact our customer service.

Question 7

Do you have to sign for a delivery?

Accepted Answer

For almost all orders that are shipped, you must sign for receipt. Many orders are valuable products, which we insure extra for this. We ensure that our deliveries are extra secure for our customers.

Question 8

What happens to my package if I am not present?

Accepted Answer

The delivery person then offers the package again the next working day. If that does not work, the delivery person will take your package to a collection point near you or return it to us.The package will never be delivered to the neighbors.

Delivery options