Payment failed or declined
We always check payments for susceptibility to fraud. Unfortunately, we cannot share with you why a payment has been declined.
We automatically cancel your order, you do not have to do anything. You can easily place a new order and choose a different payment method.
An order confirmation can sometimes be delayed due to pressure in our system. It can take up to half an hour before you receive the order confirmation pre-e-mail. Have you not received an order confirmation after half an hour? Then you may have made a typo in your e-mail address. We are happy to check this together with you. Please contact us.
Tip: Also check your spam folder, sometimes the order confirmation ends up there.
That can happen of course, but it is not the intention. Has the amount been debited from your account several times, but have you only placed one order? Please contact us. Then you will of course receive this amount directly from us.
