Refunds
How do I register my return online?
You can do this easily and quickly via email.
Contact our RMA department directly.
How soon will I be refunded after canceling?
As soon as we have processed your cancellation, we will immediately refund you the same working day. Depending on the payment method or bank, it can take up to 3 working days for the money to be in your account.
How soon will I be refunded after returning?
We will refund you as soon as possible and no later than 14 days after dissolution. Depending on the payment method or bank, it can take up to 3 working days for the money to be in your account. We will always pay you back in the same way that you paid with.
What if I have not received a refund?
We will do our utmost to refund you as soon as possible. It differs per bank how long it takes for the refund to be in your account. If the amount is not there after 3 working days, please contact us.
How do I receive my refund?
You will always receive your refund via the payment method with which you also paid. We cannot use any other payment method for this. We will send you a confirmation email when we have refunded the money.
Rather direct contact? Call our experts +44 84 3378 0031