Customer service

Several options are available to you to place an order. You can choose to place an order as usual from our website, by adding the products to your basket and completing the payment process online.

You can also place an order after initially contacting our teams by phone, e-mail or live chat to receive a quote or personalised offer. After your approval, the order will be placed manually and will only need to be completed with the payment method of your choice.

You do this via our customer service. Cancellation is only possible if your order has not yet left our warehouse, so please contact us as soon as possible. Has your order already been shipped? Contact our RMA department directly.

You can have the name or address of your order changed via our customer service.

Did you accidentally enter the wrong address for something you just ordered? Please contact our customer service as soon as possible. Then we will see if we can still change the address. You can easily change addresses for future orders in your Bravour account.

Yes, we also deliver outside the UK. In some cases we charge delivery costs. Enter the address and country in the ordering process and any additional costs will be shown immediately.

Bravour Nederland BV De Rijn 7c 5684 PJ Best The Netherlands
Email address: info@bravour.com Phone number: +44 (0) 84 3378 0031
Chamber of Commerce: 64976483 VAT nummer: NL855930469B01

Of course we also provide personal advice, completely tailored to your situation. Please contact our customer service for this. A product specialist will then help you further.

Products in stock
The stock of a directly available product can be seen on our product pages, as well as on the search pages. These products are delivered within 1 to 3 working days. Products in production or under replenishment
If a product is temporarily out of stock, but is already being manufactured or replenished, it may be pre-ordered following the usual order process. A specific delivery time is shown on the product page. Built-to-order products
Our built-to-order products indicate a specific delivery time on the product pages. These lead times are generally between 2 and 6 weeks. Quantities available
Since we can manufacture all our products to order, we will always be able to offer greater quantities than those indicated in stock on our website. Feel free to contact our teams for a tailor-made quotation and ask about our specific delivery times.

If you have ordered an item that is no longer available, we cannot deliver your order. As soon as we notice this, we will inform you immediately. You will then immediately receive the full purchase amount from us.

You can easily create an account via the create account page.

By creating an account, you can check the status of your order at any time, access your order history online, view and accept quotes, and place your order even more quickly the next time you visit.

You can quickly change your data yourself by logging in. You can then easily change your data within your Bravour account. Don't have a Bravour account yet? Then you cannot change your data online yourself. First create a Bravour account

Sorry that you cannot create an account. Have you entered the wrong e-mail address? You can always try again, because we may have a minor fault. Is it really not working? Then please contact us.  

What a pity you want to delete your account with us. Please contact us and we will arrange it further for you.

No problem, it happens the best! Please contact us and we will help you further.

No problem, it happens more often! You can request a new password very quickly. Don't we recognize your email address? Then you still don't have an account with us. Then simply create a Bravour account.

Sorry that you cannot log in. Are you sure you haven't accidentally made a small typo when entering your details? Are you really stuck? Then please contact us.

We always send the invoice as an attachment by e-mail. You will receive this e-mail as soon as we have received your payment or have shipped the order, depending on the payment method. You can also always find and download your invoices in your Bravour account.

Do you have questions about your invoice? Then please contact us.

Then we start by saying sorry! We think your satisfaction is very important, but unfortunately we also sometimes make a slip. We take complaints very seriously and do everything we can to help you.

How to proceed? We are of course happy to help you. Please contact our customer service. You will receive a substantive response from us within 5 working days. Not satisfied with the answer? Send a message to our Customer Service Manager. You can reach him by e-mail or write a letter to the address below. You will receive a substantive response from us within 5 working days.

Bravour
Attn. Customer service manager
De Rijn 7c
5684 PJ Best
The Netherlands

You do this via our customer service. Cancellation is only possible if your order has not yet left our warehouse, so please contact us as soon as possible. Has your order already been shipped? Contact our RMA department directly.

Our account number is NL50RABO0323495028. Always state your name and order number when paying.

Yes, we certainly do. Our website and tools use the latest technologies to ensure a secure connection and purchases from our website. All your data, including your payment information, is encrypted via a so-called SSL connection. You can recognize this connection by the lock icon in the address bar of your browser.

You can pay with us with credit card (Visa or MasterCard), Paypal, on account or a manual transfer.

No, we do not charge a payment fee.

As a business customer you can buy on account from us. We understand that as a company you want to order on account. But we do want to make sure that everything is going well. We may therefore ask for more information. If you have any questions, please do not hesitate to contact your account manager.

We always send the invoice as an attachment by e-mail. You will receive this e-mail as soon as we have received your payment or have shipped the order, depending on the payment method. You can also always find and download your invoices in your Bravour account.

Do you have questions about your invoice? Then please contact us.

You can find your invoice in the payment confirmation that we have sent by e-mail. You can also download your invoice yourself in your Bravour account, under 'My Orders'.

Invoices are automatically generated based on the data entered with the order. Unfortunately, invoices cannot be changed afterwards.

If we didn't receive payment; we'll help you remember.

We value payment on time. Already paid in the meantime?
If you paid less than 5 working days ago, the processing of your payment has probably crossed with your payment reminder. You do not have to pay for the reminder. Returned in the meantime?
Then the processing of your return shipment has probably crossed with your payment reminder. Once we confirm that we have received your return, you no longer need to pay for the reminder. Order not received?
Is the delivery address correct? And have your neighbors not received your package? Please contact our customer service. Then we will find out what happened to your package.

We always check payments for susceptibility to fraud. With this we protect both you and ourselves.

We always check payments for susceptibility to fraud. Unfortunately, we cannot share with you why a payment has been declined.

We automatically cancel your order, you do not have to do anything. You can easily place a new order and choose a different payment method.

An order confirmation can sometimes be delayed due to pressure in our system. It can take up to half an hour before you receive the order confirmation pre-e-mail. Have you not received an order confirmation after half an hour? Then you may have made a typo in your e-mail address. We are happy to check this together with you. Please contact us.

Tip: Also check your spam folder, sometimes the order confirmation ends up there.

That can happen of course, but it is not the intention. Has the amount been debited from your account several times, but have you only placed one order? Please contact us. Then you will of course receive this amount directly from us.

You can do this easily and quickly via email. Contact our RMA department directly.

As soon as we have processed your cancellation, we will immediately refund you the same working day. Depending on the payment method or bank, it can take up to 3 working days for the money to be in your account.

We will refund you as soon as possible and no later than 14 days after dissolution. Depending on the payment method or bank, it can take up to 3 working days for the money to be in your account. We will always pay you back in the same way that you paid with.

We will do our utmost to refund you as soon as possible. It differs per bank how long it takes for the refund to be in your account. If the amount is not there after 3 working days, please contact us.

You will always receive your refund via the payment method with which you also paid. We cannot use any other payment method for this. We will send you a confirmation email when we have refunded the money.

The delivery costs depend on the order value.
The exact shipping costs will be calculated during the checkout process.

Since 1 January 2022, Brexit has resulted in a large number of changes for deliveries to and from the UK. Since most countries in the United Kingdom no longer belong to the European Union, numerous administrative acts have been required that make it difficult to freely trade goods between these countries of the United Kingdom and the European Union. Below are a number of questions and answers applicable to deliveries to and from countries in the European Union such as the Netherlands and Germany in combination and relationship with most countries of the United Kingdom. Which countries across the UK have been affected by the Brexit changes: England  Wales Scotland Northern Ireland   What are the delivery conditions under which we deliver.   The delivery condition we use are DAP (Delivered  at  Place). The seller (Bravour®) is responsible for the payment of the transport and bears all risks up to and including the time of delivery at the mentioned place. These costs will be passed on to the buyer. The transport costs, however, vary per product and will be invoiced to the buyer. You can see them as soon as the products are in the shopping cart. The costs incurred in the port of destination are therefore also for the selling party. The costs for customs clearance, customs costs, VAT  and any after-transport are for the buyer. What can I expect regarding the lead time of the order after shipment? For orders that can be sent as a parcelpost,  a transit time of approximately 10 working days applies. For orders sent on a pallet, a transit time of 2 – 4 weeks applies.   Unfortunately, the ambiguities at transporters and customs, as well as the administrative pressure, are to blame for these long transit times. Do I have to provide administrative papers for a pallet shipment? Yes, the buyer must also fill in a declaration.  This is a Power of Attorney and a Pricing Agreement. You can download this document here: PoA and price agreement Do I need a VAT number and an EORI number? For deliveries on a pallet you need a VAT number and an EORI number.  The customer must take care of this himself.  Only companies and institutions that are exempt from VAT by the UK government do not need a VAT number, but they do need an EORI number. Unfortunately, the consequences of the Brexit area huge step backwards in the area of free trade between the European Union and most of the countries of the United Kingdom. We do as much as possible to reduce costs and reduce lead times. However, due to anumber of causes that we do not control, it turns out to be difficult to deliver the performance that you are used to from us. Through this document, we hope to have informed you better about the situation we are all facing.

The time of delivery depends on when we have received the order. In most cases this is already the next working day. We always state the expected delivery time on the product page, above the big green button.

For the products that are in stock, the following applies:

Ordered on Monday before 1 pm - delivery on Tuesday Ordered on Tuesday before 1:00 pm - delivery on Wednesday Ordered on Wednesday before 1 pm - delivery on Thursday Ordered on Thursday before 1 pm - delivery on Friday Ordered on Friday before 1 pm - delivery on Monday Saturday ordered - delivery on Tuesday Ordered on Sunday - delivery on Tuesday

Unfortunately, you cannot have parcels delivered to a parcel point. This has to do with the size of shipments and the choice of business carriers. They do not currently offer these options, which means that a delivery must always take place at a physical address.

Unfortunately, this is not yet possible with us, because we have opted for business carriers. Due to the size and scope of these shipments, the driver determines his own route every day. This makes it impossible to choose a time slot.

You cannot choose a carrier yourself. We try to ship our products as well and efficiently as possible, so that the choice of the carrier depends entirely on the order and its size. We use the carriers DHL and UPS.
We also deliver daily orders with our own van(s).

Yes, we can deliver your order on a specific date. You cannot select this preference online yourself, please contact our customer service.

For almost all orders that are shipped, you must sign for receipt. Many orders are valuable products, which we insure extra for this. We ensure that our deliveries are extra secure for our customers.

The delivery person then offers the package again the next working day. If that does not work, the delivery person will take your package to a collection point near you or return it to us.The package will never be delivered to the neighbors.

You can track your package with the track & amp; trace code from the shipping confirmation that we have sent by e-mail. Have you received a shipping confirmation, but your Track & Trace code not? This often only works on the day of delivery. Is your code still not working? Then it is best to contact our customer service.

You can easily follow your order via the track & trace link, which you can find in the shipping confirmation. We have sent this to you by e-mail.

We send the track & trace code directly by e-mail as soon as we have shipped the order. It can sometimes take a while before it becomes active with the carrier. In most cases this will become active the night before delivery, after which the order can be tracked.
If it still does not work, please contact the customer service.

The track & trace code can be found in the shipping confirmation.

It's annoying that your order has been delayed, we will do everything we can to deliver your order as soon as possible. The most current information can be found in the track & trace. If you have any questions, please contact our & nbsp; customer service.

Complete the following steps:

1. Check the Track & Trace code
You can find this in the shipping confirmation e-mail. Check the status of the shipment and where the package is located.

2. Is the delivery address correct?
Are you sure that the delivery address you entered is correct?

3. Have you received a message in your letterbox?
If the delivery person has not been able to deliver the package, a note will be left in your letterbox. On this he will indicate what he has done with the shipment.

Are you still not quite sure? Please contact our customer service.

Annoying, but of course we'll solve that for you. Please contact our customer service as soon as possible.

The delivery person then offers the package again the next working day. If that does not work, the delivery person will take your package to a collection point near you or return it to us.The package will never be delivered to the neighbors.

If you are not satisfied with the delivery person, you can contact our customer service and we will look for a solution together.

You do this via our customer service. Cancellation is only possible if your order has not yet left our warehouse, so please contact us as soon as possible. Has your order already been shipped? Contact our RMA department directly.

Annoying, but of course we'll solve that for you. Please contact our customer service as soon as possible.

Please contact our customer service as soon as possible. We will solve the problem as soon as possible.

Not all our products can be returned to us. You understand that you cannot return the following products: Hygiene items that cannot be exchanged, such as in-ear headsets, with opened packaging or broken seals. Items manufactured according to customer instructions (custom items). Cancellations of orders with custom products, which have already been (partially) manufactured in the process, are also not accepted. Items that are delivered digitally and specially manufactured for the customer, such as warranty extensions. For software and products that cannot be returned for hygienic reasons, it is important that not only the packaging must be intact, but also seals on the packaging.

Pass this directly to our customer service and we will ensure that you receive the correct order as soon as possible.

Returning orders is always at your own expense. We also have to charge a 25% restocking fee on the sales price.

With us it is possible to register your order for return up to 14 days after delivery. After this, the trial period has unfortunately expired, so you can only register a repair.

You can do this easily and quickly via email. Contact our RMA department directly.

You can register your return within 14 days after you have received the product. You will then have another 14 days to return your product. You have two options for this: You return your product and get your money back from us. You exchange your product for another desired product. We will contact you about a possible settlement. It is important that you return the product in its original condition and undamaged, in order to get a full refund (minus the 25% restocking fee).

We will refund you as soon as possible and no later than 14 days after dissolution. Depending on the payment method or bank, it can take up to 3 working days for the money to be in your account. We will always pay you back in the same way that you paid with.

No, we always charge a 25% restocking fee. In order to be able to refund the remaining purchase amount, it is important that we receive your product in its original condition and undamaged. Then we can make someone else happy with this product.

We determine otherwise based on the condition of your product what the depreciation will be.

We always charge a 25% restocking fee. It is also possible that we have not received your product in its original condition or that we have returned it damaged. In that case, we determine the depreciation based on the condition of the product.

✓ Operating since 2010 ✓ 3000+ specialised products ✓ Own production in the Netherlands
  Active since 2010, Bravour® is the European leader in presentation and charging solutions for tablets & mobile devices. Our product range consists of three main product categories: tablet stands, charging and syncing solutions for tablets and mobile devices, and commercial presentation furniture. Tailor-made tablet stands Our innovative tablet stands, designed primarily for professionals, are developed under our own label. They are manufactured by our own production teams and machines in Best, the Netherlands. This means we can continually adapt to new tablet models and technological developments, and tailor the majority of our products to the specific needs of our customers. Whether you're looking to welcome visitors, use our products in a shop, conduct surveys in public places or for company staff, our tablet stands are suitable for a wide range of applications thanks to their secure properties and different mounting systems.   Charging solutions for tablets, laptops & smartphones We offer a variety of intelligent charging solutions for tablets and mobile devices also produced under our own label. As with our tablet stands, these products are developed, manufactured and shipped by our teams in the Netherlands. In addition to our own charging solutions, we complement our product range with products from manufacturers for whom we are also official retailers. From charging cabinets to lockers and mobile charging trolleys, our products meet a wide range of needs, facilitating the storage and charging of a large number of devices at the same time.  
  Lecterns and commercial presentation furniture To complement our commercial presentation solutions, we also manufacture conference lecterns under our own trademark. From Plexiglas or wooden lecterns to multimedia lecterns with integrated tablets or screens, we offer a wide range of possibilities for capturing your audience's attention with lecterns that can be customised to your image. Our longstanding expertise has enabled us to work with a wide range of events, conference rooms, ceremonies and government ministries around the world for their public speaking.
  Our offices In addition to a full range of products, we also have the expertise to provide you with all the advice and assistance you need. Our head office is located in the Netherlands and we operate several branches to offer the best quality of service to our international customers. Our international customer service and sales team are happy to assist you in Dutch, German, English, French, Spanish, Italian and Polish. You can reach us every business day from 08:30 am until 5:00 pm by phone, e-mail and live chat. You can also visit us and see our products in our showroom in Best, the Netherlands.   Bravour Nederland BV De Rijn 7c
5684 PJ Best
The Netherlands VAT: NL855930469B01
KVK: 64976483 Phone: +31 (0) 40 2988 980
E-mail: info@bravour.com Bravour Deutschland GmbH Alt-Heerdt 104
40549 Düsseldorf
Germany MwSt.: DE321846834
IHK: HRB 85657 Phone: (+49) 322 21093
E-mail: info@bravour.com Bravour France SAS 23, Rue de Richelieu
75001 Paris
France VAT: FR05920101581
SIRET: 92010158100014 Phone: +33 (0) 1 82 88 06 52
E-mail: info@bravour.com  

Bravour Nederland BV De Rijn 7c 5684 PJ Best The Netherlands
Email address: info@bravour.com Phone number: +44 (0) 84 3378 0031
Chamber of Commerce: 64976483 VAT nummer: NL855930469B01

Bravour® is always looking for new resellers specializing in sectors that closely align with our products. As official Bravour® reseller, you gain the ability to present our entire product catalog to your customers, along with access to dedicated resources designed to enhance your business proposition. Whether your company works with schools, offices, events or institutions to supply furniture and equipement, or if you operate a specialized E-commerce website eager to broaden its product range, a wealth of opportunities awaits. We aim for mutually beneficial and long-term partnerships. We therefore offer a premium service and high quality standards, making the complete process from ordering to delivery seamless for our partners. We take care of the complete order fulfilment and delivery to your customers, with the option of white-labelling depending on the partnership. Are you specialized into markets that need our attention and interested in selling our products? Then feel free to contact us at info[@]bravour.com. We'll be glad to discuss opportunities further. Initial requirements Be a registered business with an established customer base. Demonstrate potential and added value for Bravour®. Use materials and channels in line with Bravour®'s core values. Steps to Becoming a Bravour® Reseller Contact us via our contact form or at info[@]bravour.com. Please share as much detail as possible about your activity and channels within your request. Our team will review your request within 72h. Once your request is accepted, you can start promoting and selling Bravour® products on your website and approved channels.